Because Your Pet Deserves Something Unique.
Crafted with love, our unique pet supplies elevate comfort, style, and well-being for your furry companions.
Frequently Asked Questions
What type of products do Unique Pet Supplies Australia supply for pets?
Unique Pet Supplies Australia offers a wide range of high-quality products for dogs and cats, including toys, grooming supplies, accessories, and eco-friendly options. We also carry specialised products to meet your pet’s unique needs, such as anxiety-relief items and comfort accessories.
How do I choose the right pet product?
Choosing the right pet product depends on your pet’s age, size, breed, and specific needs. Consider factors like your pet’s activity level, any health conditions, and preferences. If you’re unsure, our team is happy to help with recommendations to ensure you find the perfect fit for your pet’s lifestyle. Inquire via our Contact Us page.
How do I care for my pet's new product?
Caring for your pet's new product depends on the type of item. For toys and grooming tools, make sure to clean them regularly with mild soap and warm water. This will keep them in good condition. For dog and cat beds, check the care instructions on the label; many are machine washable, but some may require hand-wash. Anxiety relief accessories should be handled with care to ensure they remain effective. Always follow the manufacturer's guidelines to ensure your pet's products last long and remain safe for use.
Are your products safe for my pet?
Yes, the safety of your pet is our top priority. All of our products, including toys, grooming tools, calming accessories, pet blankets, and beds, are carefully tested to meet high safety standards. We ensure that our products are made from non-toxic, pet-safe materials. However, as with any pet product, it's important to supervise your pet, especially with new toys or accessories, to ensure they are used properly. Always follow the care instructions provided to maintain the safety and longevity of the product.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at uniquepetsuppliesaustralia@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Unique Pet Supplies Australia is dedicated to helping pet owners provide care, comfort, and enrichment for their pets. We create high-quality, innovative products designed to reduce anxiety, support wellbeing, and strengthen the bond between pets and their owners every day.
Fast, Free & Secure Shipping Australia Wide
We believe happier, healthier pets shouldn’t have to wait. That’s why at Unique Pet Supplies Australia, we provide fast, free delivery on every order. From calming beds to enrichment toys, everything is carefully packed and delivered straight to your door; so your pets feel relaxed, cared for, and content sooner.